On this page
Policy scope
What this policy covers
This Casiny privacy policy explains how information may be handled when Australian players browse the website, contact support, create an account or use casino services. Separate privacy notices may apply to linked providers and external services.
Updated: 14 October 2026.
Information
Data Casiny may handle
| Activity | Information involved | How it may be used |
|---|---|---|
| Browsing | The pages visited, browser connection details and information you choose to provide. | Used to deliver the requested page, maintain security and support website operation. |
| Account activity | Registration details, account preferences and communications with Casiny. | Used to manage access, respond to enquiries and provide casino services. |
| Payments and withdrawals | Transaction, payment and verification details linked to your chosen method. | Used to process transactions, complete checks and help prevent fraud. |
| Support contacts | 24/7 live chat | 24/7 live chat |
| Device access | Browser, device, connection and interaction information. | May support security, troubleshooting and service improvement. |
Only provide information needed for your account, payment or support request. Do not send passwords, one-time codes or unnecessary sensitive details through ordinary messages.
Use of data
How Casiny uses information
- Provide and operate the Casiny website and casino account services.
- Process deposits, withdrawals, verification and customer-support requests.
- Protect accounts, detect suspicious activity and help prevent fraud.
- Meet applicable legal, licensing and responsible gambling obligations.
Marketing may be sent where permitted and may include an unsubscribe option. Essential service, security and transaction messages can still be required.
Cookies
Cookies and similar technologies
Casiny may use cookies or related technologies for essential functions, preferences, security and service measurement. Available controls depend on the browser and the current website settings.
Your browser may also retain history, cached files or other local records. Manage these through your browser or device controls. Cookie settings for the distinction.
Hosting
Hosting and technical records
When you open Casiny online, hosting and security systems may receive technical request details such as the page address, connection information and browser headers.
Retention periods for technical records depend on the relevant system, legal duties and the current policy. Exact server-log periods are not published in the available brand information.
Sharing
When information may be shared
Information may be provided to service providers needed for hosting, payments, security, support, verification, compliance or website operation.
Following a link to Casiny, a game provider or a payment service may send information to that destination. Its own privacy notice then applies.
Security
Security and sensitive information
Use secure channels for private details
Casiny is operated by Dama N.V. and displays Curaçao licence 8048/JAZ2020-13. Use the authorised account or support route shown on the website, and never disclose your password or one-time code.
- Use a unique password and keep it private.
- Do not share verification codes with anyone.
- Check a link and recipient before sending documents.
- Keep your browser and device updated.
Retention
Keeping and deleting information
| Information | Retention or control |
|---|---|
| Account and support information | 24/7 live chat |
| Payment and verification records | Retention depends on the payment, compliance and legal requirements applying to the relevant record. |
| Marketing preferences | You can withdraw marketing consent where an unsubscribe or preference control is provided; essential messages may continue. |
| Technical and security logs | The period depends on the hosting and security configuration and is not stated in the available brand information. |
The current Casiny notice should be checked for the retention period applying to a particular category of information.
Your choices
Casiny privacy options
You may ask about access, correction, deletion where permitted, marketing preferences and the use of your personal information. Requests may be limited by legal, security, fraud-prevention or another person’s privacy requirements.
Australian players can ask how the Australian Privacy Principles apply to the organisation handling their information. OAIC privacy information provides general guidance about access, correction, security and Australian privacy rights. For account or payment records, contact the relevant Casiny service route.
More information
Useful privacy resources
Casiny privacy policy: understanding information handling
What information Casiny may collect
The Casiny privacy policy covers information that may be supplied when you register, use account features, contact support or access casino services. This can include contact details, account information, technical data, payment details and verification information. The exact fields depend on the service and the current notice.
Casiny is operated by Dama N.V. and displays Curaçao licence 8048/JAZ2020-13. When Australian players use deposits, withdrawals or account checks, the relevant service may request information needed for payments, identity verification, security and compliance.
Information may be used to provide casino services, process transactions, answer support requests, protect accounts, prevent fraud and meet legal or responsible gambling duties. Marketing use depends on the applicable consent or lawful basis. Common categories include:
- Account and contact details supplied during registration or support.
- Technical details such as browser, device and connection information.
- Payment, transaction and verification information needed for account services.
- Usage, preference and communication details connected with the service.
- Information received from payment, verification, security or other service providers.
Casiny data protection, forms and cookies
Only include information needed to resolve an enquiry. Do not post passwords, payment credentials or identity documents in public areas or through an ordinary message unless the current notice provides a secure process.
Cookies may support essential functions, preferences, security and service measurement. Browser settings can restrict some technologies, although disabling essential cookies may affect navigation or account features.
Casiny is browser-based and has no native app. Browser sessions and connected devices can therefore be relevant when Australian players access the service from a phone, tablet or computer.
Who may receive information and how long it is kept
Information may be shared with providers needed for hosting, customer support, payments, security, verification, compliance and technical operation. Casiny lists game providers including BGaming, Booming Games, Pragmatic Play, NetEnt, Evolution, Vivo, Ezugi, Push Gaming, Hacksaw, Red Rake, Yggdrasil, Top Slots and Mancala Gaming; visiting a game or information page does not by itself establish that a provider receives your personal information.
Payment information may be sent to the provider selected in the cashier, including Visa, Mastercard, Skrill, Neteller, MiFinity, Poli, BPAY, bank transfer or supported cryptocurrency services. The relevant notice should explain checks for fraud, payment verification, chargebacks and legal compliance.
Information should be retained only for the period needed for the stated purpose, legal duties, security or dispute handling. A universal retention period is not published in the available Casiny brand information, so check the current notice for the relevant record.
Casiny privacy rights and requests
Depending on the responsible entity and applicable law, you may request access to personal information, correction of inaccurate details, deletion where allowed, information about its use or withdrawal of marketing consent. Some requests may be restricted by legal, security or fraud-prevention duties.
Use the contact route shown in the current Casiny privacy notice and identify the account or communication concerned. Provide enough information to locate the record, but do not send unnecessary passwords, payment details or identity documents.
Marketing communications should provide an unsubscribe or preference option where applicable. Opting out does not stop essential service, security or transaction messages.
- Say whether your request concerns access, correction, deletion, consent or a privacy complaint.
- Use the current website contact details for the responsible service.
- Keep a record of your request and any response.
- If an Australian privacy concern remains unresolved, consider contacting the Office of the Australian Information Commissioner.
Security, breaches, overseas processing and changes
Safeguards may include access controls, authentication, encryption in transit, monitoring and secure operating procedures. No online system is entirely risk-free, and the exact technical controls are not published in the available Casiny information.
If a suspected breach may create serious harm, the responsible organisation should assess it and follow applicable notification duties. Use the current privacy notice to report suspected misuse or a security incident.
Information may be processed in Australia or overseas by hosting, payment, support, security or other providers. Destination countries and safeguards are not published in the available brand facts, so check the current notice before submitting sensitive information.
Privacy arrangements may change when services, providers or legal requirements change. Check the latest notice before opening an account, submitting information or using payment services.
